1. Patient Engagement & Support

• Build strong relationships with patients to encourage consistent participation in RPM programs.

• Conduct scheduled follow-up calls with stable patients twice per month (every 2 weeks).

• Answer patient questions related to devices, readings, and general health concerns.

• Provide friendly, professional, and patient-centered support—especially for elderly patients.

2. Education & Coaching

• Educate patients on their health conditions, medications, and care plans as defined by providers.

• Guide patients in adopting healthier behaviors (diet, exercise, lifestyle improvements).

• Assist patients with device setup and usage (e.g., BP cuff placement, proper measurement techniques).

• Provide basic troubleshooting support for RPM devices; escalate when needed.

• Reinforce best practices (e.g., resting before BP measurement, correct positioning, consistent timing).

3. Communication & Care Coordination

• Act as a liaison between patients and healthcare providers/clinics.

• Escalate abnormal readings, symptoms, or concerns to the RN/Provider in a timely manner.

• Recognize urgent symptoms (e.g., signs of heart attack or stroke) and instruct patients to contact emergency services immediately.

• Ensure proper follow-up and continuity of care for each patient.

4. Documentation & Data Management

• Accurately log all patient interactions, time spent, and observations in the EasyLinkMD system.

• Maintain clear, structured, and timely documentation for compliance and billing purposes.

• Ensure strict adherence to HIPAA and patient confidentiality standards.