Fly Cham is seeking an experienced Cargo Manager to lead and expand cargo operations in the assigned region, with a strong focus on revenue growth, market development, customer relations, and team performance. Proven leadership and industry expertise are essential for achieving operational excellence.
Main Responsibilities
- Develop and implement strategies to enhance the cargo department’s market position and revenue within the assigned region, including identifying feeder markets and new business opportunities and preparing appropriate action plans under the supervision of the Commercial Director.
- Promote awareness of Fly Cham’s cargo services, monitor market trends and competitors, and recommend marketing initiatives to maintain a strong market presence.
- Implement effective customer service procedures to ensure high levels of customer satisfaction and maintain strong client relationships.
- Evaluate seasonal traffic demands and coordinate with cargo operations and relevant departments to allocate space efficiently and ensure optimal operational performance.
- Regularly review and plan the department’s manpower needs, conduct interviews, and participate in hiring decisions for the cargo department.
- Manage and guide the cargo team by setting quarterly action plans, tracking progress, and ensuring performance is evaluated against defined goals and timelines.
- Oversee manpower planning, recruitment, and team development by setting quarterly action plans and evaluating performance against defined KPIs.
- Prepare and manage the department’s budget, ensuring efficient use of financial, human, and operational resources in line with company policy.
- Provide regular performance reports with actionable insights and ensure alignment with corporate strategy.
- Ensure strict compliance with all applicable health, safety, and regulatory procedures in accordance with industry and company standards.