Preview

Salary

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Job Location & type

On-Site / Full time

Experience

3 years

Job Status

Active Job

About this role

Answer incoming calls and respond to customer inquiries in a professional and polite manner.
Provide customers with accurate information and proper guidance.
Follow up on customer requests and make sure they are handled on time.
Record customer details, notes, and updates accurately in the system.
Coordinate with the concerned departments when needed.
Handle customer complaints calmly and escalate issues when necessary.
Maintain a high level of customer service and communication quality.
Follow company procedures, policies, and confidentiality rules.
Prepare daily updates or reports when required.