Preview

Salary

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Job Location & type

On-Site / Full time

Experience

3 years

Job Status

Active Job

About this role

Hire and Terminate call center agents as needed.
You’ll Oversee the daily operation of the team agents
You’ll Coach and develop your team to success
You’ll monitor the claims process and provide an excellent customer experience for escalated situations including fulfillment
You’ll also pull reports and listen to calls for quality control
Reviews agent performance results daily to ensure all goals are met or exceeded
You’ll bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects