The Call Center will be responsible for handling customer calls to answer inquiries, provide support, resolve customer issues and complaint, and maintain customer satisfaction.

Main Duties:

1. Respond to customer inquiries via phone, providing accurate and timely information.
2. Assist customers with questions, concerns, and service issues. Escalate complex issues to the appropriate department when necessary.
3. Adhere to company policies, procedures, and legal requirements, ensuring all calls are handled in a professional and confidential manner.