Position Objectives:

• The Business Excellence Lead is responsible for the organization's end-to-end business process management practice, with a primary focus on optimizing and re-engineering processes to identify inefficiencies and introduce automation and digitization. The role sets process standards, leads delivery across digital transformation initiatives, and applies hands-on expertise in process design, modelling, and implementation. It also carries leadership responsibility for guiding and reviewing the work of the Business Process Engineer reporting into this position.

Job Description & Responsibilities:

• Lead discovery sessions with senior stakeholders and department heads to understand current operations, pain points, and strategic objectives.
• Review and approve AS-IS process documentation, ensuring accuracy, completeness, and adherence to modelling standards.
• Define TO-BE process architecture at the enterprise level using business process re-engineering, Lean, and continuous improvement methodologies, with a clear focus on eliminating waste and simplifying workflows.
• Establish process modelling standards, BPMN 2.0 guidelines, and quality benchmarks for the team.
• Lead process design and redesign in BPMN modelling tools, handling complex, cross-functional, and multi-system architectures.
• Own gap analysis outputs, ensuring findings are actionable and aligned with business goals.
• Identify, assess, and lead automation, RPA, and intelligent process orchestration opportunities, building the case for where digitization delivers the most value.
• Drive the digitization of manual and paper-based processes, working with stakeholders to define digital workflows and reduce reliance on manual intervention.
• Drive testing, demonstration, and iterative refinement cycles through to final validated designs.
• Oversee implementation, managing go-live coordination, stakeholder alignment, and post-implementation review.
• Define integration requirements between process designs and enterprise systems in close collaboration with IT teams.
• Identify and lead automation, RPA, and intelligent process orchestration opportunities.
• Establish governance frameworks, process ownership structures, and RACI models across the organisation.
• Develop and Monitor KPIs, SLAs, and OLAs at programme level and track benefits realization.
• Build and maintain a reusable library of process assets, templates, and standards to drive consistency and speed across the organization.
• Guide, mentor, and review the work of the Business Process Engineer.