Job Summary
The Business Analyst is responsible for gathering, analyzing, documenting, and translating business requirements into functional specifications that support the development and enhancement of Paymera's digital payment platforms and financial services. The role involves evaluating business processes, identifying operational improvements, conducting market and customer analysis, supporting product development initiatives, and ensuring that delivered solutions align with business objectives.
The position serves as the communication bridge between business stakeholders and technical teams, ensuring that business needs are accurately understood, documented, and implemented.
Key Responsibilities
Business Requirements Analysis
- Gather, analyze, and document business requirements from internal stakeholders and external partners.
- Conduct workshops and meetings to understand business objectives and operational needs.
- Translate business requirements into functional specifications and user stories.
- Validate business requirements with stakeholders before development begins.
- Maintain and update business requirement documentation throughout the project lifecycle.
Business Process Analysis
- Analyze existing business processes and identify areas for improvement.
- Develop process maps and workflow diagrams.
- Recommend process optimization initiatives to improve operational efficiency.
- Support digital transformation projects across different business units.
- Ensure business processes align with regulatory and operational requirements.
Product & System Analysis
- Collaborate with Product Management and Technology teams to define product features and enhancements.
- Analyze functional and non-functional system requirements.
- Review proposed solutions to ensure alignment with business objectives.
- Participate in solution design discussions.
- Support feature prioritization based on business value.
Market & Competitive Analysis
- Conduct market research to identify industry trends and customer expectations.
- Analyze competitor products and digital payment solutions.
- Prepare benchmarking reports and strategic recommendations.
- Identify opportunities for new products and service enhancements.
- Support business case development for strategic initiatives.
Customer Experience Analysis
- Analyze customer behavior, usage patterns, and transaction trends.
- Gather customer feedback through surveys, interviews, and support channels.
- Identify customer pain points and recommend improvement initiatives.
- Support customer journey mapping and service optimization.
- Measure customer satisfaction and product adoption.
Stakeholder Management
- Act as the primary liaison between business units and technical teams.
- Facilitate communication between internal departments and external vendors.
- Coordinate requirement review sessions and project meetings.
- Ensure stakeholder expectations are properly managed.
- Provide regular updates on project progress and requirement status.
Testing & Quality Assurance
- Develop functional test scenarios and acceptance criteria.
- Participate in User Acceptance Testing (UAT).