●Lead, mentor, and develop teams and department supervisors (OMT, KYC, Customer Service, Admin)

● Define departmental goals, KPIs, and performance metrics, ensuring alignment with company strategy.

● Foster a collaborative, high-performing culture across all teams.

● Conduct regular performance reviews and ensure accountability at all levels.

● Oversee the OMT to ensure smooth, accurate, and timely order processing.

● Supervise KYC operations ensuring 24-hour compliance, accuracy, and efficiency.

● Ensure Customer Service standards are met, improving customer satisfaction and response times.

● Manage Admin teams across regions, ensuring alignment with company policies and smooth daily operations.

● Develop and implement SOPs across departments for consistency and scalability.

● Identify inefficiencies and introduce automation, reporting, and workflow improvements.

● Track, analyze, and report on departmental performance and key operational metrics.

● Coordinate between cross-functional teams (Product, Logistics, Finance, etc.) for seamless execution.

● Act as a company representative in meetings, events, and business reviews when required.

● Serve as the escalation point for key clients, vendors, and internal leadership.

● Maintain strong communication between departments and senior management