Core Purpose of The Job:  
Provide the day-to-day operational support to MTN's Microsoft Windows platform.

Task Complexity:

*Technically support Microsoft Windows forest, domains, objects and all other Windows components.

*Build and administrate mail server, proxy server, Windows DNS/WINS and DHCP servers, and any other Windows application server.

*Implement new system upgrades and patches to existing systems.

*Setup and maintain LAN security.

*Monitor security and performance logs (servers, etc.)

*Provide diagnostic, problem solving and referral services for Windows environment.

*Prepare progress reporting and other statistical reports.

*Initiate and escalate needed job procedure.

*Document procedures.

*Evaluate and recommend new server hardware.

*Analyze recurring problems and make recommendations for improvements to operational procedures.

*Offer technical support for Windows related issues for all other IT divisions when needed.

*Offer consultancy for the helpdesk support group and other users when needed.

*Generate utilization and capacity planning reports and recommend system improvements.

*Provide Project support where needed.