Provide the more complex day-to-day operational support to corporate Local, Metropolitan, Wide Area Networks (LAN/MAN/WAN), PABX systems, and internal voice communication network.
Tasks:
- Manage, maintain and support the corporate (MAN/WAN).
- Configure and manage network routers, switches, and other network equipment.
- Set, manage, and sub net the corporate IP address schemes.
- Setup and maintain WAN security.
- Monitor security and performance logs (routers, firewalls, IPS, etc.)
- Provide diagnostic, problem solving and referral services for the data network environment.
- Prepare progress reporting and other statistical reports.
- Support, maintain, and administrate the corporate PABX systems and their functions.
- Administrate the calls routing of the Contact Centre.
- Perform technical support needed to the IVR voice ports and Call Flow.
- Report any alarm function and take action to fix it.
- Maintain existent connection related to the PABX between locations.
- Generate billing reports throughout the system.
- Generate PABX traffic and utilization reports.
- Troubleshoot phones and extensions problems.
- Provide the corporate Contact Centre with technical support regarding the Call flow.
- Do necessary cooperation with other departments in order to troubleshoot problems or accomplish projects related to the voice telecommunication infrastructure.
- Install and configure PABX systems.
- Setup and maintain voice network security.
- Identify and specify hardware requirements for PABX systems.
- Provide diagnostic, problem solving and referral services for the PABX environment.
- Monitor fraud calls and performance logs.
- Document procedures.
- Set and meet different WAN KPIs.
- Identify and specify hardware requirements for the data network.
- Implement new system upgrades and patches to existing network equipment.
- Maintain and update the data network hardware inventory.
- Initiate and escalate needed job procedures.
- Analyse recurring problems and make recommendations for improvements to operational procedures.
- Generate link utilization and capacity planning reports and recommend link upgrades.