Core Purpose of The Job:  
Provide IT First Line support related to IT HW, SW and Telephony services in Damascus and Southern region.

Task Complexity:

*Support the corporate employees in solving all incidents agreed on in the OLA and related to computers, laptops, telephone sets, and printers (HW and SW).

*Install IT peripheral that connect to computers and Laptops. (Printers, scanners, telephones, multi-function devices, and Faxes).

*Install IT peripheral that connect to computers and Laptops. (Printers, scanners, telephones, multi-function devices, and Faxes).

*Configure and install phone sets as per agreed on procedures.

*Configure normal support in the telephony services, activating and deactivating telephony features.

*Do first line support to MTN Call Centre telephony service, related software and hardware.

*Configure and install operating systems and all standard software applications for all corporate computers and laptops. 

*Escalate incidents to the second line support when needed and follow up those cases.

*Cooperate with the assets management team in the assets-related procedures.

*Cooperate with the Service Delivery team (IT network services) for deploying any change on the IT Infrastructure corporate services or in deploying new services.

*Update knowledge database with new problems and solutions.