1- Client Communication and Responsiveness:

• Acknowledge and respond to all client inquiries promptly, even if an immediate solution or response is not available.
• Maintain a positive, professional attitude in all interactions and patiently explain project details to ensure client understanding and satisfaction.

2- Content Quality Control:

• Act as the final checkpoint for completed tasks, ensuring that all deliverables meet quality standards for creativity, accuracy, British spelling, and adherence to brand guidelines.
• Recommend fresh content ideas based on competition analysis and market research to keep client strategies innovative and effective.

3- Platform Monitoring and Moderation:

• Monitor client platforms daily, ensuring that content is published on schedule and that regular moderation is conducted to maintain engagement and brand presence.

4- Client Onboarding and Upselling:

• Conduct orientation sessions with new clients to explain social media needs, customise service packages, and explore opportunities to upsell additional services.

5- Task Management and Coordination:

• Add all new client requests to ClickUp, notify the account management group, and schedule meetings with relevant stakeholders within the same business day.
• Follow up with team members, upper management, and other departments to ensure all client-related tasks are completed accurately and on time.

6- Reporting and Invoicing:

• Begin gathering social media reports at the end of each month and ensure they are delivered to clients at the start of the following month. 
• Coordinate with finance and management to initiate invoice processing each month, ensuring invoices are delivered to clients by the end of the month.