Job Title: Account Manager
Department: Sales / Business Development
Reports To: Sales Manager / Account Director
Job Summary
The Account Manager is responsible for supporting the sales team in managing customer accounts, maintaining strong client relationships, and identifying opportunities to grow business within existing and new accounts. The role involves coordinating with internal technical and commercial teams to ensure customer requirements are met while contributing to the achievement of sales targets.
Key Responsibilities
- Build and maintain strong relationships with assigned customers.
- Assist in managing the complete sales cycle, from lead generation to order closure.
- Prepare quotations, proposals, and commercial offers.
- Follow up with customers regarding quotations, purchase orders, and project updates.
- Coordinate with pre-sales, technical, procurement, and finance teams to ensure timely delivery of solutions.
- Identify upselling and cross-selling opportunities within existing accounts.
- Support the preparation of customer presentations and meetings.
- Maintain accurate customer information and sales activities in the CRM system.
- Monitor customer satisfaction and resolve issues by coordinating with internal teams.
- Participate in vendor meetings, customer events, and product training sessions.
- Conduct market research to identify potential customers and business opportunities.
- Prepare regular sales forecasts and activity reports.
Key Performance Indicators (KPIs)
- Achievement of assigned sales targets.
- Number of customer meetings and visits.
- Proposal and quotation conversion rate.
- Customer satisfaction and retention.
- New business opportunities generated.
- CRM data accuracy and reporting.
- Response time to customer requests.