Preview

Salary

—

Job Location & type

On-Site / Full time

Experience

1 year

Job Status

Active Job

About this role

Receiving and responding to customer inquiries through various communication channels such as phone, WhatsApp, social media, and the website.
Providing customers with accurate information about products, prices, offers, payment methods, shipping, and return and warranty policies.
Following up on order status with the relevant departments and ensuring timely and appropriate delivery to customers.
Receiving complaints and feedback and working to resolve them quickly and professionally, escalating cases requiring management intervention.
Coordinating with the sales, warehouse, delivery, and maintenance departments to ensure efficient processing of customer orders.
Following up on after-sales services, including warranty, maintenance, replacement, and returns, in accordance with company policy.
Documenting conversations, feedback, and complaints in the approved system to ensure easy tracking and retrieval.
Contributing to improving the customer experience by identifying recurring issues and proposing practical solutions to enhance service.
Maintaining a professional and courteous communication style that reflects the company's image and identity to customers.
Preparing periodic reports on the volume of inquiries, complaints, customer satisfaction, and the most frequent problems.

Salary

—

Job Location & type

On-Site / Full time

Experience

1 year

Job Status

Active Job

Receiving and responding to customer inquiries through various communication channels such as phone, WhatsApp, social media, and the website.
Providing customers with accurate information about products, prices, offers, payment methods, shipping, and return and warranty policies.
Following up on order status with the relevant departments and ensuring timely and appropriate delivery to customers.
Receiving complaints and feedback and working to resolve them quickly and professionally, escalating cases requiring management intervention.
Coordinating with the sales, warehouse, delivery, and maintenance departments to ensure efficient processing of customer orders.
Following up on after-sales services, including warranty, maintenance, replacement, and returns, in accordance with company policy.
Documenting conversations, feedback, and complaints in the approved system to ensure easy tracking and retrieval.
Contributing to improving the customer experience by identifying recurring issues and proposing practical solutions to enhance service.
Maintaining a professional and courteous communication style that reflects the company's image and identity to customers.
Preparing periodic reports on the volume of inquiries, complaints, customer satisfaction, and the most frequent problems.