1.    Prepare weekly visit plan based on VIP customer classification, conduct visits accordingly, issue daily visit information report and register data on the related System.  
2.    Communicate with VIP customers in a courteous manner, respond to their complaints promptly, to ensure customers’ satisfaction.
3.    Analyze and assess VIP customers’ complaints according to their validity, and keep relevant records accordingly.
4.    Follow up all requests and inquiries related to VIP customers and ensure proper handling and timely response in coordination with concerned parties.
5.    Promote and sale Syriatel products and services to VIP customers in a professional manner.
6.    Follow up all unpaid invoices reported from the concerned entity related to VIP customers to ensure proper closing and solving according to related procedure.
7.    Monitor all the information and transactions related to assigned accounts by checking the generated reports and take the needed actions accordingly.
8.    Search for new VIP customers to achieve preset target of opening new VIP accounts.
9.    Monitor, collect, and escalate any new information regarding market situation and competitors’ offers to Head of Section.
10.    Maintain and enhance customer relationships and satisfaction through involvement in the community events.
11.    Support in the implementation of market surveys to anticipate VIP customers' needs and participate in developing marketing strategies that identify retention and growth opportunities.
12.    Suggest new services and solutions to fulfill customer's needs.
13.    Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
14.    Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
15.    Contribute to the continuous improvement of Syriatel Quality Management System.