Who we are:
Future Vision is a dynamic software and web development company located in the AlBaramkah Free Zone, Damascus, Syria. We specialize in crafting customized digital solutions that empower businesses to grow, adapt, and succeed in today's fast-paced technology landscape.
Responsibilities:
- Lead, supervise, and support the Telesales (SDR) team to achieve individual and team targets.
- Foster a strong customer-centric culture and ensure delivery of exceptional customer service across all interactions.
- Assign, prioritize, and monitor daily tasks, including effective lead distribution among team members.
- Manage a high volume of customer inquiries across various channels, acting as the primary escalation point when required.
- Oversee accurate documentation of customer interactions, feedback, and resolutions within the CRM system.
- Ensure timely follow-up on leads and guide the team toward improved conversion rates.
- Monitor and track daily team KPIs, including call volume, connection rates, conversion rates, and revenue generation.
- Analyze team performance against defined targets and identify gaps or areas for improvement.
- Monitor live and recorded calls to ensure adherence to company standards, sales protocols, and quality benchmarks.
- Collaborate closely with the Sales team to ensure effective handover and follow-up of qualified leads.
- Liaise with the Marketing team to provide feedback on lead quality and campaign performance.
- Prepare and share regular reports on team performance, lead generation, and conversion metrics.
- Stay updated on industry trends, product knowledge, and market developments, and ensure the team remains well-informed.