Who we are:

Future Vision is a dynamic software and web development company located in the AlBaramkah Free Zone, Damascus, Syria. We specialize in crafting customized digital solutions that empower businesses to grow, adapt, and succeed in today's fast-paced technology landscape.

Role Responsibilities
● Manage a high volume of customer inquiries across various channels, serving as the initial point of contact for inquiries related to heavy machinery.
● Provide prompt and exceptional customer service, ensuring swift resolution of complaints and concerns while upholding a positive, customer-centric attitude.
● Collaborate closely with the sales team to ensure comprehensive customer support and validate generated leads.
● Accurately document and maintain records of customer interactions, feedback, and resolutions using the CRM system.
● Proactively follow up on leads to ensure timely and responsive communication with clients, striving for lead conversion.
● Prospect, generate, qualify, process, and follow up on leads, effectively setting appointments for the sales team.
● Provide consistent, concise, and accurate internal and external communications regarding lead generation activities.
● Demonstrate a commitment to staying educated on industry regulations, product solutions, changes, innovations, and trends within the technology sector.