Role Responsibilities
● Manage a high volume of customer inquiries across various channels, serving as the initial point of contact for inquiries related to heavy machinery.
● Provide prompt and exceptional customer service, ensuring swift resolution of complaints and concerns while upholding a positive, customer-centric attitude.
● Collaborate closely with the sales team to ensure comprehensive customer support and validate generated leads.
● Accurately document and maintain records of customer interactions, feedback, and resolutions using the CRM system.
● Proactively follow up on leads to ensure timely and responsive communication with clients, striving for lead conversion.
● Prospect, generate, qualify, process, and follow up on leads, effectively setting appointments for the sales team.
● Provide consistent, concise, and accurate internal and external communications regarding lead generation activities.
● Demonstrate a commitment to staying educated on industry regulations, product solutions, changes, innovations, and trends within the technology sector.