Telemarketing and Technical Support

Our company is seeking a dynamic and customer-oriented individual to fill the role of Telemarketing and Technical support. In this position, you will be responsible for providing exceptional customer service and technical support to our clients via phone and desktop support channels.

Responsibilities:

- Making outbound calls to prospects and customers to promote our products and services

- Answering incoming calls and responding to customer inquiries and concerns

- Providing remote desktop support to resolve technical issues and - troubleshoot software and hardware problems

- Installing, configuring, and maintaining software and hardware for clients

- Documenting and tracking customer interactions in our CRM system

- Collaborating with other departments to resolve complex technical issues

- Systems and Applications Testing:

• Develop and implement comprehensive testing plans for systems and applications.
• Analyze customer requirements and identify appropriate test scenarios.
• Execute functional, performance, and stability tests.
• Document defects and issues discovered and work with the development team to resolve them.
• Provide regular reports on system and application testing results.