Your responsibilities:

• Take, manage and respond to Medicus client’s inquiries and requests that come in by phone, email, chat or through the support ticketing system in a timely and accurate way, and assist in troubleshooting and resolving challenges.
• Working hours: Every day from 6 PM to 11 PM (Thursday and Friday from 4 PM to 12 AM).
• Attend in-person meetings with Medicus clients to analyze, troubleshoot and diagnose simple to complex issues as reported.
• Analyze and report product malfunctions by testing different scenarios or impersonating end-users.
• Follow up with clients to ensure their raised issues are resolved.
• Update Medicus internal logs and historical records with information about raised issues and useful discussions with our clients.
• Inform customers about new features and functionalities.
• Documenting common support procedures and interpreting instructions on the features that other clients can follow.
• Maintain client confidence and protect operations by keeping information confidential.
• Providing support remotely when necessary.
• Contributing to team effort by accomplishing related results as needed.