We’re hiring a Technical Support Specialist to handle daily support tickets related to an e-learning platform (LearnWorlds) and, in the near future, additional tools from the Zoho suite.

This is a fully remote, full-time role focused on resolving platform issues, supporting users, and ensuring smooth daily operations through clear, professional communication and problem-solving.

 

 Responsibilities:

• Monitor and respond to daily support tickets (primarily LearnWorlds).
• Troubleshoot user issues — login problems, content access, user roles, etc.
• Escalate technical issues or bugs when necessary.
• Document common issues and solutions for internal use.
• Learn and support Zoho applications as they are introduced (e.g. CRM, Desk).
• Maintain a consistent, professional tone in all communications.