*Support the corporate employees in solving all incidents agreed on in the OLA and related to computers, laptops, and printers (HW and SW).
*Escalate incidents to the second line support when needed and follow up those cases.
*Perform normal configurations on IT Systems and Platforms.
*Perform standard changes on the in-house developed applications with the cooperation of the IT Transition team.
* Adhere to IS procedures and policies.
*Cooperate with the other IT Departments in deploying any change on the IT Infrastructure or in deploying new services.
*Follow standard help desk procedures (New User, Terminate User, Application Access Request).
*Test and evaluate new technologies.
*Providing timely and accurate customer support