We are seeking a customer-focused Technical Support & Customer Service representative who is fluent in both Arabic and English. 

• Respond to customer inquiries via phone, email, live chat, and ticketing system in both Arabic and English.

• Troubleshoot technical issues, collect relevant information, and provide clear, actionable solutions or escalate as needed.

• Reproduce reported problems, document steps taken, and track status in the helpdesk system.

• Collaborate with Product, Engineering, and QA teams to identify common issues and drive improvement