Position:

Technical Service Manager

Key Responsibilities:

• Technical Testing and Analysis:
  • Conduct physical, chemical, and mechanical testing on rigid packaging products (plastic, PET, HDPE, etc.).
  • Analyze product performance and validate against technical specifications and quality standards.
• Product Development Support:
  • Assist in developing and optimizing rigid packaging materials and technologies.
  • Collaborate with design and production teams on new product introductions (NPI) and modifications.
• Quality Assurance:
  • Investigate product non-conformities and support root cause analysis (RCA) and corrective actions.
  • Ensure compliance with relevant regulatory, industry, and customer standards.
• Process Improvement:
  • Identify opportunities for technical improvements in materials, testing methods, and processes.
  • Support Lean, Six Sigma, and other operational excellence initiatives within the lab.
• Supplier Collaboration:
  • Liaise with raw material suppliers and packaging vendors to evaluate new materials and technologies.
  • Participate in supplier audits and approval processes.
• Documentation and Reporting:
  • Maintain accurate and up-to-date lab reports, test results, certifications, and technical documents.
  • Prepare technical reports, specifications, and validation protocols for internal and external stakeholders.
• Team Coordination:
  • Support training and development of lab technicians and junior staff.
  • Assist the Technical Manager in managing day-to-day lab operations and ensuring lab readiness for audits.