1.    Prepare Social Media plans (monthly, new campaign, announcements/ SharePoint/ mobile applications/ Website) including collected posts, schedule and frequencies and handle their implementation.
2.    Coordinate with concerned to collect posts’ requirements that will be published on Social Media channels.
3.    Review collected posts that will be published on Syriatel Social Media channels and ensure that all their information are available, accurate and valid.  
4.    Handle online/live posting of events and activities via Syriatel Social Media channels.
5.    Check and channel customers’ problems, complaints and feedback, coordinate with all concerned parties to update invalid information available on Social Media channels.
6.    Evaluate Syriatel Social Media channels in terms of (appearance, branding and content), recommend areas of development and enhancement and take the necessary actions.
7.    Evaluate new Syriatel Social Media channels requests (Page, Account, Channel, Profile, Event, and Group) and take needed action.
8.    Monitor Syriatel Social Media Channels.
9.    Conduct benchmark between Syriatel and competitors’ social media channels in terms of number of likers and prepare comprehensive/statistical reports.
10.    Keep up to date to all Social channels policies and ensure applying them on Syriatel Social Media channels.
11.    Propose new ways for developments / modernization (features, interaction posts, etc.) to enhance Syriatel Social Media channels and keep up to date with the best practices in publishing for the social media trends.
12.    Collect requirements for project implementation and layout design process for Syriatel Web / WAP Portals intranet & social media networking.
13.    Apply corporate events and online updates related to new releases, services and offers on Web / WAP Portals intranet & social media networking.
14.    Keep records and maintain Social Media channels database/shared library.  

15.    Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
16.    Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
17.    Contribute to the continuous improvement of Syriatel Quality Management System.