Core Purpose of The Job:  
Lead and Manage Department staff to achieve work objectives, update the work process and procedures.
To provide strategic direction and leadership to the e-payment team and promotes a culture driven by team work, innovation, commitment to customer satisfaction and drive to deliver commercial results.

Task Complexity:

*Lead and manage department's employees in term of objective setting, performance management, coaching/development and training in order to achieve the objectives.

*Design and implement a strategic business plan that expands company’s e-payment customer base and ensure it’s strong presence.

*Identify market needs and market shifts while being fully aware of new e-payment products and competition status.

*Set up workflows, designed processes, and developed procedures of the e-payment functions.

*Handled all disputes, analyzed daily fraud monitoring reports, and took immediate action to mitigate risks.

*Ensure that systems and processes are compliant with e-payment rules and regulations.

*Manage E-payment accounts reconciliations.

*Build the yearly e- payment marketing budget and ensure an efficient allocation that optimizes business growth.

*Build strategic partnerships and manage relation with e-payment partners in the market.

*Specify market requirements through market research and other available tools.

*Coordinate the important operations with other divisions.

*Provide continuous improvements for the e-payment work flow.