Role: Senior HR Operations Officer

Job Summary

The Senior HR Operations Officer is to lead and oversee the operational aspects of the human resources function within an organization. This includes managing employee lifecycle processes such as recruitment, onboarding, payroll, benefits administration, and offboarding. The Senior HR Operations Officer ensures the smooth execution of HR processes and policies, while also identifying areas for improvement and implementing efficiency-enhancing initiatives. Additionally, they may be responsible for overseeing the maintenance and optimization of HRIS (Human Resources Information Systems) and other HR technologies.

Job Responsibilities 1

• Strengthen and continuously improve the impact of Human Resources team through process simplification, enhancements in technology, and further linking with other HR processes and talent initiatives
• Consult with employers to identify employment needs
• Provide a broad range of consultative services to all levels of employees regarding policies and procedures
• Assist in developing short and long-range staffing plans to meet forecasted mission requirements, human capital losses and changes in critical competencies
• Gather data and statistical reports as well as assisting with composing correspondence and memoranda, repots and documents
• Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms
• Confer with management to develop or implement personnel policies or procedures
• Develop and implement policies in line with business need, legislation or industry requirement
• Provide daily HR support and advice to all centers ensuring the implementation of the policies, systems and procedures, including continuous improvement in compliance with local and international rules and regulations

• Job Responsibilities 2
• Provide expertise in strategy development and execution, planning and facilitation of employee relations efforts
• Provide HR support to the business, including documentation and approval process you will assist with the development of accurate job descriptions and implement policies such as performance management, disciplinary and absence management
• Research, monitor, and enforce policies to ensure compliance with applicable internal policies/procedures and legal requirements
• Facilitate communication among employees and management. May guide managers and employees on problem solving, dispute resolution, regulatory compliance and litigation avoidance
• Assist with planning, implementation of labor relations, employee relations, equal employment opportunity, and diversity and compensation programs
• Provide incident/case management on employee grievances and disciplinary actions. Provide data supporting administration of incident/case management
• Assist management with training and development programs. Ensure appropriate HR related compliance training is delivered and completed by all employees
• Collaborate with leaders to ensure development plans are in place, tracked and challenge leaders to set a high performance bar