About the role:
As a Senior Cargo Coordinator at Fly Cham, you will play a key role in delivering efficient, secure, and customer-focused cargo services. You will coordinate end-to-end cargo operations, manage shipment documentation, support commercial activities, and collaborate with customers, freight forwarders, and internal/external concerned parties to ensure operational excellence, regulatory compliance, and the continued growth of our cargo business.
Main responsibilities:
- Manage end-to-end cargo operations, ensuring accurate documentation, timely shipment processing, and compliance with aviation and cargo regulations.
- Prepare cargo quotations, respond to RFQs and customer inquiries, issue invoices, and follow up on payments.
- Coordinate with customers, freight forwarders, GSAs, outstations, and internal departments to ensure smooth cargo handling and operational efficiency.
- Issue and maintain all cargo-related documentation, including Air Waybills (AWBs), delivery orders, invoices, and shipment records.
- Monitor inbound shipments and special cargo, ensuring compliance with shipment requirements, documentation standards, payment terms, and handling procedures.
- Communicate shipment terms, Incoterms, import requirements, ETAs, and shipment updates while maintaining high levels of customer service.
- Ensure full compliance with IATA regulations, company policies, and safety and security standards, while supporting contingency planning and operational problem-solving.
- Promote cargo services and prepare operational reports, including cargo volumes, revenue performance, shipment statistics, and market trends.