The Senior Airport Operations Control Centre (AOCC) Manager ensures 24/7 integrated oversight of airport operations, leading the coordination, monitoring, and real-time control of airside, terminal, and landside activities. The role drives operational performance, ensures rapid decision-making, and maintains situational awareness across all stakeholders to achieve safe, efficient, and seamless airport operations in alignment with ICAO, IATA, and local aviation authority standards.
- Lead AOCC daily operations to ensure unified coordination and continuous operational awareness across all airport functions.
- Monitor key performance indicators such as on-time performance (OTP), resource utilization, and turnaround efficiency, initiating corrective action when deviations occur.
- Oversee the implementation of Airport Collaborative Decision Making (A-CDM) processes to enhance predictability, capacity, and throughput.
- Coordinate with ATC, airlines, ground handling, and terminal teams to resolve conflicts and maintain smooth flow of aircraft, passengers, and baggage.
- Supervise the use of operational systems (AODB, RMS, FIDS, BHS, GMS) ensuring data integrity and information accuracy.
- Lead the management of irregular operations (IROPS) by activating contingency plans, managing communications, and restoring normal operations efficiently.
- Provide real-time analysis and recommendations to the AOCC Director on operational status, bottlenecks, and resource requirements.
- Ensure compliance with safety, security, and regulatory requirements across all operational functions monitored by the AOCC.
- Develop and mentor AOCC duty managers and controllers, building high-performance capability and decision-making confidence.
- Liaise with external agencies and stakeholders to ensure collaborative response during disruptions, incidents, or planned events impacting airport operations.