Job Purpose

The Sales Support Supervisor will lead and manage the Sales Support function to ensure smooth sales operations, high-quality customer interactions, and effective coordination between Sales and Operations. The role focuses on improving lead handling, CRM accuracy, and team performance to support revenue growth.

Key Responsibilities

• Supervise and guide the Sales Support team to ensure operational efficiency

• Monitor lead management, follow-ups, and customer communication

• Ensure accurate data entry and proper use of CRM systems

• Coordinate daily activities between Sales, Customer Service, and Operations

• Track team performance and prepare regular reports

• Identify process gaps and implement operational improvements

• Train, motivate, and evaluate team members

Requirements

• Minimum 4 years of experience in sales support or sales operations

• Previous supervisory or team-leading experience

• Strong organizational and leadership skills

• Experience working with CRM systems

• Fluent in Arabic; good command of English

• Ability to work under pressure and meet targets

Work Details

• Full-time position

• Location: Damascus – Al-Malki

• Competitive salary and incentives based on performance