Role Summary

The Pre-Sales Specialist is responsible for handling inbound chats and calls from prospective clients, qualifying leads, understanding client needs, and converting inquiries into active clients. This role plays a critical part in revenue generation by ensuring fast response time, professional communication, and high conversion rates.

Key Responsibilities

• Respond promptly to inbound chats, calls, and online inquiries from potential clients.
• Qualify prospects by identifying needs, budget, urgency, and decision-making authority.
• Clearly explain company services, value proposition, and pricing structure.
• Handle objections professionally and guide prospects toward conversion.
• Maintain accurate records of all interactions in the CRM system.
• Follow up consistently with warm and undecided leads.
• Coordinate with the Sales/Account Management team for smooth handover of converted clients.
• Meet or exceed assigned conversion and response-time KPIs.
• Maintain a high level of product knowledge and market awareness.