As a Sales/Customer Service Agent, you will be the first point of contact for many of our potential clients. You will be the main guide for our services, providing recommendations as needed. You will work towards driving revenue-generating growth and retention. As well as increasing our client portfolio and managing the existing.

 

What you will do:

• Handle inbound and outbound calls and chats.
• Explain company services in a structured and professional way and provide guidance for potential and existing clients.
• Persuade potential customers to purchase services by demonstrating how the services meet their needs.
• Ability to empathize with and prioritize customers’ needs.
• Demonstrate interpersonal skills with a diverse customer base.
• Respond to customer questions, and resolve customer complaints by investigating problems and providing solutions.
• Follow up with customer payments and adjust financial records as needed.