Formify 3D Printing is expanding its commercial operations, and we are seeking an Office-Based Sales Associate who can manage customer communication, quotations, follow-up, documentation, logistics coordination, and administrative tasks.
You will be the operational backbone supporting the Sales & Marketing Manager — ensuring that every order moves smoothly from inquiry to delivery.

Role Overview

The Office-Based Sales Associate handles customer inquiries, prepares quotations, manages CRM tasks, supports logistics and deliveries, verifies receipt of supplies, and tracks financial and administrative requirements.
Your work ensures customers receive what they need, when they need it — with professionalism and accuracy.

Key Responsibilities

1. Lead Handling & Customer Communication

• Respond promptly to inquiries via WhatsApp Business, Instagram, Facebook, phone calls, and the website.

• Understand customer needs, collect details, and assist with initial guidance.

• Qualify leads and hand over important opportunities to the Sales & Marketing Manager.

• Maintain clear, friendly, and professional communication at all times.

2. Quotation Preparation & Sales Documentation

• Prepare accurate quotations for printers, filaments, custom prints, engineering models, and accessories.

• Ensure all quotations follow Formify’s pricing guidelines and branding standards.

• Track all sent quotations and follow up with customers.

• Assist in preparing commercial offers for B2B partners and NGO tenders.

3. CRM Management & Reporting

• Enter and update customer records, leads, quotations, and follow-up logs in CRM systems.

• Keep organized records of communication, order status, and delivery timelines.

• Prepare weekly and monthly reports for the Sales & Marketing Manager on:

  • Leads

  • Sales progress

  • Customer feedback

  • Conversions

  • Delivery performance

4. Administrative & Logistics Coordination

• Prepare delivery notes, order forms, and internal job tickets for the printing department.

• Coordinate with production to confirm timelines and ensure orders are ready.

• Track shipments and deliveries sent to customers or distributors.

• Follow up with couriers, drivers, or shipping partners.

• Confirm customer receipt of goods and document delivery confirmation.

5. Supply & Delivery Follow-Up

• Monitor all supplies and orders sent to customers (printers, filaments, custom prints).

• Ensure deliveries are made on time and update the manager on delays or issues.

• Collect delivery confirmations, phone verifications, and proof-of-delivery documents.

• Maintain a delivery status tracker for all customers and distributors.

• Notify customers proactively of shipment progress or changes.

6. Financial & Documentation Support

• Assist in preparing invoices and coordinating with accounting when needed.

• Follow up with customers regarding payment reminders or pending balances (as per company policy).