Job Purpose:
Responsible for training store teams to improve sales performance, customer service, product knowledge, and ensure all branches follow the company’s retail standards.

Main Responsibilities

* Train new store employees on company standards, sales process, customer service, and product knowledge.
* Conduct regular training sessions for store managers, supervisors, cashiers, and sales staff.
* Visit stores to observe team performance and identify training needs.
* Improve selling techniques, upselling, cross-selling, and customer handling.
* Ensure all stores follow brand standards, grooming, service quality, and SOPs.
* Prepare simple training materials, checklists, and store guidelines.
* Support store managers in coaching their teams.
* Measure training impact through store visits, feedback, sales results, and mystery shopper reports.
* Prepare monthly training reports for management.