Job Description:

The Restaurant Excellence Manager is responsible for acquiring, onboarding, and growing restaurant partners across Damascus and other regions. 

This role ensures restaurants perform well on the platform by improving operations, increasing sales, and maintaining strong relationships. This role goes beyond day-to-day account management. It focuses on growing GMV, improving operational excellence, reducing churn, and positioning BeeORDER as a strategic partner—not just a delivery platform. 

 

Job Responsibilities:

Restaurant Acquisition & Onboarding 

• Identify and acquire new restaurant partners
• Lead onboarding, menu setup, and activation
• Ensure smooth handover from Sales to Account managers.

Restaurant Performance & Growth

• Manage a portfolio of restaurants and own their performance
• Drive GMV growth, order volume, and conversion
• Identify underperforming partners and execute improvement plans
• Support promotions and growth initiatives

Operations & Quality

• Monitor operational KPIs (acceptance rate, prep time, cancellations)
• Ensure menu accuracy and availability
• Reduce operational issues and improve service quality

Partner Relationship Management

• Build strong relationships with restaurant owners
• Conduct regular check-ins and performance reviews
• Act as a trusted advisor and escalation point

Data analysis

• Analyze performance data and dashboards
• Share insights and recommendations
• Share market and competitor insight