Provide quality customer service and support to subscribers and prospective clients over the telephone.

1. Ensure a standard quality of work/service.
2. Deal with wide range of profiles.
3. Dealing with strict PPPs.
4. Able to achieve targets within tight time limits
5. Answer the caller and inquire about purpose of the call.
6. Provide the caller with requested and necessary information/ service according to company policies and procedures.
7. Promote services and products of MTN to all callers.
8. Execute caller’s request according to company policies, procedures & processes.
9. Receive, filter and transfer callers’ complaints to the concerned person(s)/ department.
10. Educate subscribers and prospective clients about the products and services offered by MTN Syria.
11. Reports to the Supervisor/Senior lead any alarming complaint.