معاينة

الراتب

—

مكان ونوع العمل

في الموقع / دوام كامل

الخبرة

3 سنوات

حالة الوظيفة

وظيفة نشطة

عن هذا الدور

Establish and manage software quality assurance systems including testing standards, validation procedures, and automated quality control frameworks to ensure product reliability.
Govern the Software Development Lifecycle (SDLC) by defining development policies, documentation standards, release management procedures, and quality checkpoints.
Implement automated testing systems and CI/CD pipelines to improve development efficiency and detect defects early in the development process.
Monitor and analyze software quality metrics such as defect rates, testing coverage, and system reliability to drive continuous improvement.
Facilitate coordination between development, testing, operations, and customer support teams to ensure effective issue resolution and service continuity.
Manage the investigation, tracking, and prioritization of customer-reported defects and technical issues to ensure timely resolution.
Conduct incident reviews and root-cause analysis for critical system failures or customer-impacting issues and implement preventive improvements.
Develop and maintain support documentation, troubleshooting guides, and knowledge base resources to improve support efficiency and knowledge sharing.
Analyze customer feedback and recurring technical issues to identify opportunities for product enhancement and quality improvements.
Coordinate testing and validation activities during system releases and updates to ensure fixes are verified and service disruptions are minimized.
Provide technical guidance and mentoring to testing and support teams to strengthen problem-solving capabilities and operational effectiveness.

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