Job Summary
The Quality & Operations Audit Supervisor is responsible for monitoring, evaluating, and improving operational quality standards across airport functions. The role ensures compliance with aviation regulations, company procedures, safety standards, and service quality requirements through audits, inspections, reporting, and continuous improvement initiatives. The supervisor works closely with airport departments, airlines, ground handling agents, and contractors to maintain operational excellence and regulatory compliance.
Key Responsibilities
- Conduct operational and quality audits across airport departments including terminal operations, airside activities, baggage handling, customer service, security coordination, and ground operations.
- Monitor compliance with airport operational procedures, aviation regulations, and quality standards.
- Perform inspections and identify operational gaps, service failures, safety concerns, and non-conformities.
- Prepare audit reports, findings, corrective action plans, and follow-up reports.
- Track corrective and preventive actions to ensure timely closure of audit findings.
- Support implementation and maintenance of Quality Management Systems (QMS) and operational standards.
- Coordinate internal audits and assist during external audits conducted by aviation authorities or regulatory agencies.
- Analyze operational performance data and identify opportunities for process improvement.
- Conduct root cause analysis for recurring operational or quality issues.
- Ensure compliance with ICAO, IATA, ISO, airport authority, and company quality standards.
- Monitor service level agreements (SLAs), operational KPIs, and customer service standards.
- Support training and awareness programs related to operational quality and compliance.
- Maintain audit records, documentation, quality reports, and compliance databases.
- Collaborate with operational teams to improve efficiency, passenger experience, and service quality.
- Participate in incident reviews, operational assessments, and continuous improvement projects.