Responsibilities
- Review and analyze system specifications
- Collaborate with the product owner to develop effective strategies and test plans
- Execute test cases (manual or automated) and analyze results
- Create reports to document testing phases and defects
- Report bugs and errors to development teams
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle.
- Ensure products meet customer expectations and demand
- Work closely with the development team to improve existing products
- Interpret, build upon, and comply with company quality assurance standards
- Carefully maintain a complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
- Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines
- Maintain standards for reliability and performance of production
Daily and Monthly Responsibilities
- Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as goals/KPIs.
- Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
- Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development