We are looking for a dedicated QA and Support Engineer to join our UXPERTS team remotely. In this fully remote role, you will be responsible for ensuring the quality of our product releases (e.g., Flames, Kroot) by conducting thorough QA testing and maintaining test cases. You will handle customer support tickets and collaborate with the development team to resolve issues. Over time, you will also guide new clients through the onboarding process, helping them understand and use our systems.

Daily Tasks:
* Perform quality assurance tests on product releases and document findings.
* Maintain and organize test cases using tools like Jira or TestRail.
* Address customer support inquiries via our ticketing system (e.g., Zendesk) and provide effective solutions.
* Communicate with developers on critical issues and track their resolution.
* Facilitate client onboarding by assisting new users in setting up and navigating the system.