Position Duties Per Job
1.    Prepare mediation and provisioning processes and ensure that they are working properly and identify / fix any faults in coordination with the concerned parties.
2.    Define and setup the mediation rules for any existing / new network elements on system that generates billable CDR files "Call Detailed Record".
3.    Perform CDR files check covered pulled files, file type, file size, file status and file continuity and check the files (types, counts) before and after mediation.
4.    Perform timely response for any incident with appropriate process adjustments or corrective actions and proper escalation.
5.    Support & coordinate with technical department in their system testing, upgrades, new network elements and perform acceptance test accordingly.
6.    Define and setup business & switch commands for any new postpaid/prepaid service on provisioning system.
7.    Contribute to any new product setup that needs technical decision about its feasibility and provide alternative solutions.
8.    Ensure the execution of the commands on the provisioning system and take the appropriate action to fix outstanding issues on a daily basis.
9.    Solve customers' complaints received by Customer Service effectively and timely.
10.    Provide Customer Service with complete and accurate feedback about the actions applied to solve the complaints.
11.    Keep records about the corrective and preventive actions applied to solve customers’ complaints.
12.    Perform daily checks to ensure that all the mediation and provisioning systems are functioning properly.
13.     Fix the discrepancies between billing & HLR (Home Location Register) as per received reports from Revenue Assurance.
14.    Fix the discrepancies between billing & UPCC (Unified Policy and Charging Controller) as per received reports from Revenue Assurance.
15.    Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
16.    Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
17.    Contribute to the continuous improvement of Syriatel Quality Management System.