About the Role
We are seeking a proactive and business-savvy Partner Success Manager to manage and grow our network of international and regional partners. This role is focused on indirect sales enablement, relationship management, and partner growth.
You will be responsible for ensuring that our partners are equipped, trained, and motivated to successfully sell, implement, and support our ERP and SaaS products. The ideal candidate will have a strong understanding of business operations, excellent communication skills, and the ability to guide partners both commercially and technically.
This is not a routine sales role , it’s a strategic position that bridges the gap between business growth, partner enablement, and customer success.
Key Responsibilities
- Serve as the primary point of contact for assigned partners, maintaining strong, trust-based relationships.
- Support partners in achieving their sales and implementation targets through ongoing training, mentorship, and product onboarding.
- Conduct regular performance reviews with partners to identify gaps, challenges, and opportunities for growth.
- Collaborate with the internal product, sales, and support teams to ensure partners have the latest knowledge and tools for success.
- Assist partners in closing deals, handling objections, and conducting client demos when needed.
- Guide partners on how to position and sell ERP modules effectively across multiple industries (Retail, Manufacturing, F&B, Services, etc.).
- Monitor partner pipelines through the CRM and ensure accurate forecasting and activity tracking.
- Share updates about new features, product releases, and promotions to keep partners engaged and informed.
- Analyze partner performance data and develop strategies to improve sales effectiveness and client satisfaction.
- Work with the marketing and training teams to organize partner enablement programs, webinars, and product workshops.
- Provide feedback to the product team on partner and client needs, helping shape the roadmap and enhance usability.
- Ensure partners adhere to company policies, pricing guidelines, and brand standards.