The Operations Associate position is essential in driving TAREEQ's growth across the country. We are looking for a multi-skilled candidate with strong project management and organizational skills to help TAREEQ scale up operations and grow our customer base. The selected individual will help TAREEQ grow and manage the day-to-day operations, while delivering excellent customer experience.

Responsibilities:

• Monitor order queue for any new orders and manage the new order assignment process up to 6 days a week using the automated system.
• Follow up on assigned orders with phone calls to drivers and clients to ensure orders are received and being processed without any issues.
• Channel market feedback to technology team to improve both platforms (customer and driver apps).
• Answer all inbound calls from the customers and drivers.
• Monitor any issues with orders and deliver necessary compensation to customers. 
• Handle daily customer care emails, support messages, and calls. 
• Meet the KPI targets to ensure the service quality.