We are seeking a motivated and experienced Office Manager to oversee the daily operations of our call center. The Office Manager will be responsible for supervising employee attendance, monitoring performance and progress, assigning and following up on routine tasks, and generating statistical reports. This role also includes responsibility for recruitment and ensuring efficient scheduling and staffing.

The ideal candidate will be a strong leader who can motivate, support, and develop the team, create improvement plans, and ensure high levels of productivity and performance.

Working Hours: Evening shift, from 2:00 PM to 10:00 PM.
Primary Language: English (spoken and written).

Key Responsibilities:

• Supervise and monitor employees’ attendance and schedules.

• Assign, track, and follow up on daily and routine tasks.

• Monitor and evaluate staff performance and progress.

• Prepare and present regular reports and performance statistics.

• Manage recruitment, onboarding, and staffing needs.

• Ensure discipline and adherence to call center standards.

• Motivate the team and develop strategies for growth and improvement.

• Create and implement development plans and performance improvement programs.

• Act as the main point of contact between management and employees.