Core Purpose of The Job:  
Supervise and Monitor the daily progress of CSD - VAS Services Administration, Operation, Maintenance, SDP, VAS application & Reporting teams, guide the operation team through new Services/Solutions installation and systems upgrades and ensure and report their success, Supervise and guide GSM products & services process and ensue its completion and success, Provide proper documentation of the new services and developed solutions, Improve and report the VAS services KPIs. Evaluate the VAS team performance.

Task Complexity:

*Ensure having the most modern and updated versions of services.

*Plan and manage related projects and conduct projects’ lifecycle from specifications to delivery, and organizing its development.

*Review and approve procedures of new equipment acceptance test.

*Ensures that documentations of hardware / software configuration controls are maintained within the Section. 

*Review the critical action plans for product services implementations and updates.

*Conduct and prepare VAS’s cost-effective technical solutions to customers.

*Ensure the installation and operation/maintenance of platforms and their related services to meet CSD Service Delivery department objectives and MTN’ goals.

*Direct involvement with critical operations affecting the normal performance of the network.

*Report on regular basis team performance and section/Unit productivity.

*Conduct regular staff meetings.

*Coaching of team members and setting of training plans relevant to concerned Section/Unit activities.

*Review internal/external regular reports or any correspondence related to concern Section/Unit.

*Interface and follow up with equipment suppliers to ensure that the company receives effective and timely support as per contractual agreement.

*Provide technical support to concerned Section/Unit.

*Initiate and follow-up new VAS services based on research /Marketing request.

*Prepare/Review and submit for approval dimensioning of new services platforms (Hardware and Software.)

*Review loads balance for services and platforms.

*Perform Ad-hoc duties as assigned by immediate supervisor/CSD Service Delivery Senior Manager.

*Full abidance with the company’s instructions/rules/standards/measures related to Information Security.