Key Responsibilities

1) Network and Hardware Management

• Configure, maintain, and troubleshoot routers, switches, servers, and other network-related equipment.
• Monitor network performance and ensure optimal uptime for all systems.
• Diagnose and resolve network connectivity issues across different locations.

2) End-User Support

• Provide technical assistance to end-users, including resolving hardware, software, and network-related issues.
• Educate and guide users on best practices for using IT systems and tools.

3) Troubleshooting Across Locations

• Identify and resolve technical issues in various physical and virtual network/server environments.
• Coordinate with remote teams to address location-specific challenges.

4) Communication

• Respond to basic emails and communicate effectively in English with internal and external stakeholders.
• Document troubleshooting steps, solutions, and maintain accurate records of support activities.