1.    Develop, maintain VAS charging gateway and integrate it with billing system, CRM, OCS, Abili and any future core business platform.
2.    Integrate IVR, SDP and USSD with SMSC, MMSC, and any other Syriatel systems (e.g. RBT, Push Emails, SMS+, ICLIP, CNP…etc.), external parties (e.g. Banks) and service providers, and build the systems to automate the needed services.
3.    Analyze, design, implement, test and deploy new services.
4.    Generate reports related to business need controls such as error and refund reports.
5.    Solve customers' complaints received by Customer Service effectively and timely as per related policies and procedures and provide feedback about actions applied.
6.    Keep records about the corrective and preventive actions applied to solve customers’ complaints
7.    Perform daily checks to ensure that all the services and relevant systems are functioning properly.
8.    Develop services monitoring tools (such as alarms, reports).
9.    Standardize the mechanism of developing the services to be in a categorized manner.
10.    Implement any protocol used by platforms to get the maximum benefits when the platform doesn’t provide full benefits (e.g. SMPP, Diameter…etc.)