Shopify Product & Collection Responsibilities (40%)

• Create and upload new products on Shopify
• Upload and manage product images
• Assign products to the correct collections
• Organize and reorder products within collection pages
• Ensure product descriptions are accurate and consistent
• Populate related products to support discovery and upselling
• Coordinate with the team for translations, product content, and visual assets
• Maintain product sync across external marketplaces (e.g. Amazon, Noon)

Customer Support & Ops Responsibilities (60%)

• Manage customer inquiries through email, live chat, and social media
• Resolve issues quickly and professionally (returns, exchanges, refunds)
• Coordinate with shipping providers (e.g. DHL, Aramex) on delivery issues and updates
• Communicate with the internal Operations team to align on customer cases
• Support ongoing ecommerce tasks as the business evolves