Job Responsibilities: 

1. Digital Employee Experience Leadership
Own and continuously enhance the digital employee experience across all user touchpoints, channels, and workplace technologies.
Define and monitor metrics related to productivity, user satisfaction, service quality, and digital adoption.
Drive an experience-led support model focused on seamless employee engagement.
2. Digital Workspace Operations & Service Delivery
Lead digital workspace operations covering incidents, requests, service continuity, knowledge management, and support excellence.
Ensure stable service delivery across onsite, hybrid, and remote working environments.
Maintain SLA and OLA performance standards across all workplace services.
3. AI, Automation & Self-Service Enablement
Drive automation, self-service, chatbots, AI co-pilots, and intelligent support models to reduce manual effort and improve response times.
Oversee adoption of AI workplace tools, agentic AI services, and workflow automation platforms.
Ensure AI tools are used securely, responsibly, and effectively across user services.
4. Endpoint & Platform Governance
Govern enterprise endpoint platforms, unified endpoint management tools, collaboration platforms, and SaaS workplace applications.
Ensure readiness and optimal use of AI-ready and NPU-enabled devices.
Standardize hardware, software, and workspace configurations across the enterprise.
5. Security, Compliance & Risk Management
Ensure digital workspace services comply with IT policies, security baselines, and regulatory requirements.
Enforce endpoint security controls, identity-driven access, MFA, and Zero Trust principles.
Support audits, compliance reviews, and remediation of workplace technology risks.