-    Training the new captains on how to use the application.
-    Supervising employees at different stages of the handover process.
-    Ensuring that the delivery team within the center has successfully implemented the required operations and tasks.
 -    Managing customer expectations, evaluation, and feedback received by the customer service department and improving procedures for continuous improvement.

- Responsible for the working hours and vacations of the delivery captains in the center, sending vacation requests daily, and the work schedule monthly to the direct manager.

-Constant communication with the customer service department to inform about the attendance and absence of the captains and the working mechanism.

-    Finding solutions to any problem related to traffic or accident on the road and following up on the solution.
-    Follow up the work of the delivery captains in order to ensure the accuracy and quality of the work.